Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


To start a return, you can contact us at Info@sunhuntersco.com. Please note that returns will need to be sent to the following address: Jalan Gatot Subroto Barat No. 311A Pemecutan Kaja Denpasar Utara, Denpasar, Bali-Indonesia 80111



If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.


You can always contact us for any return question at Info@sunhuntersco.com.


Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items

We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.


Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at Info@sunhuntersco.com.

 

Warranty Policy

 

This product is protected by a Limited Warranty offered by PT. Menikmati Distribusi against manufacturing defects.

PT. Menikmati Distribusi warrants that the purchased product is free from manufacturing defects (in material or workmanship) for a period of 6 months from the date of purchase.

This warranty does not cover: scratches on lenses,; damages caused by accident, abuse, neglect, shock, improper use or storage of the product,; unauthorized modifications or repairs,; normal wear and tear.

This warranty is the sole and exclusive warranty. PT. Menikmati Distribusi has the final decision on all warranty claims. No employee, agent, dealer, or other person is authorized to alter this warranty or conclude a warranty claim on behalf of PT. Menikmati Distribusi.

A proof of purchase is required as part of the warranty assessment process.

In the case of a successful warranty claim, the item will be repaired, replaced or refunded depending on the circumstances of the claim.

All warranty claims should be sent to warranty@sunhuntersco.com